You should expect to receive a response within 48 hours (excluding weekends). If we have responded asking for further information and have not received a response from you within 5 working days, we will assume you no longer need our assistance and close the query.If you respond to the closed enquiry after this date it will automatically re-open the query for us to view and you will not need to submit a new enquiry form to us. We will respond to this within 48 hours.
When can I expect a response to my query?
Modified on: Wed, 18 Oct, 2017 at 12:49 PM
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