When can I expect a response to my query?

Modified on Thu, 21 Apr 2022 at 04:38 PM

You should expect to receive a response within 5 working days. If we have responded asking for further information and have not received a response from you within 5 working days, we will assume you no longer need our assistance and close the query. If you respond to the closed enquiry after this date it will automatically re-open the query for us to view and you will not need to submit a new enquiry form to us. We will respond to this within 5 working days.

If none of the FAQs have answered your question, please submit an enquiry to the team by clicking here

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