You should expect to receive a response within 48 hours (excluding weekends). If we have responded asking for further information and have not received a response from you within 5 working days, we will assume you no longer need our assistance and close the query.If you respond to the closed enquiry after this date it will automatically re-open the query for us to view and you will not need to submit a new enquiry form to us. We will respond to this within 48 hours.