If you have forgotten your password, click on the ‘Trouble logging in?’ link that is displayed below the Submit button.
Enter your email address and click ‘Send email’. You may encounter an additional re-captcha challenge while resetting your password – this is to prevent fraudulent use of the system. If the address entered has been registered on the system, an email will be sent containing a URL that allows you to specify a new password.
This URL is only valid for 24 hours. In addition, if you initiate a new password reset, then any previous password reset links will be invalidated – that is, if you click reset password a second time you will need to use the second URL that you are sent. If you fail to enter a valid new password 3 times in succession, the link will be invalidated, and you will be required to initiate a new password reset.
When specifying a new password, ensure that it meets the account and password policy, which will be displayed to you as you enter your new password. If you have not received the email within 60 minutes, please check your spam/junk folders. If there is still no sign of the email then please contact the Recruitment Lead for the vacancy you are (or will be) applying to. Contact details can be found within the Recruitment Leads option on the main menu header.
If none of the FAQs have answered your question, please submit an enquiry to the team by clicking here