Your account only locks after three failed log in attempts, or three failed attempts at resetting your password. If your account is locked due to too many failed login attempts, you will be unable to reset your password until your account has been unlocked. 

If you have locked your account, you will need to contact the Recruitment Lead for the vacancy you are (or will be) applying to. Contact details can be found within the Recruitment Leads option on the main menu header.


If you are applying to a London and Kent, Surrey and Sussex vacancy and you are locked out of your account, please let us know by sending an enquiry through this enquires portal by clicking here and choosing "locked Oriel account" as the type of enquiry. This will allow us to unlock your account for you as soon as possible.