I am having issues loading my pharmacy preferences page

Please see below tips to help you when loading the preferencing page the first time. Do follow these steps to troubleshoot and improve your experience. Here are some detailed instructions and additional tips:

Recommended Device and Browser:

• Use a Desktop or Laptop: Mobile devices and tablets may not be fully compatible, so it's best to use a desktop or laptop computer. Do not use a mobile device for this process.
• Preferred Browser: The preferencing page on Oriel is most compatible with the Google Chrome browser. Ensure you are using this browser for optimal performance.

Connectivity and System Performance:

• Check Internet Connection: Ensure you have a stable and strong internet connection. Slower speeds can significantly increase the loading time. You can run a speedtest to see if you are getting decent speeds.
• Minimize Running Programs: Close unnecessary programs, tabs, and windows on your device to free up resources. This can help speed up the loading process.

Loading Process:

• Allow Time for Initial Load: For the initial load, leave the preferencing page to load uninterrupted for 20-30 minutes. Patience is key, as this process can take some time.
• Avoid Interference: Do not refresh the page or click on it while it is loading, as this can further slow down the process.
• Page Unresponsive prompt – Click on ‘Wait’ each time this comes up. It will eventually load so please be patient.

Additional Tips:

• Check for Updates: Ensure your browser and operating system are up to date. Outdated software can lead to compatibility issues.
• Try Incognito Mode: Open a new incognito or private browsing window. This can help bypass some issues.
• Use a Different Network: If possible, try switching to a different internet connection, such as a wired connection or a different Wi-Fi network, to rule out network-related issues.
• Restart Your Device: Sometimes, simply restarting your computer can resolve underlying issues that may be affecting the loading process.

Following these steps should help you navigate preferencing loading issues more effectively. If the problem persists, consider reaching out to us for further assistance. You will need to send us a full screenshot for us to investigate.

If none of the FAQs have answered your question, please submit an enquiry to the team by clicking here