Tickets created on the old Postgraduate Medical and Dental Education Support Portal (PSP) may still be accessible through the old site. This article explains when you can access them yourself and what to do if you need information from a previous ticket.
Who this is for
This guidance is for anyone who created a ticket on the old PSP site and needs to review the ticket or information submitted with it.
What you need to know
- You can still use the old PSP site to access previous tickets.
- You can only sign in and view tickets if an account was created for you on the old site.
- You must use the account details associated with that account.
- If you did not have an account, or cannot access it, NHS England may still be able to access information from a previous ticket where this is needed.
- New enquiries should be submitted through the current PGMDE Support Portal. [hee.freshdesk.com]
Further information
Having previously submitted a ticket does not necessarily mean that you created an account. Direct access to old tickets is only available where an account was created.
What to do
- Go to the old PSP site.
- Select Login.
- Sign in using the details for the account that was created on the old site.
- Once signed in, locate the ticket or information you need.
If this doesn’t work
If you cannot sign in, first check that an account was created for you on the old PSP site and that you are using the details associated with that account.
If you did not have an account, or you still cannot access the required ticket, submit an enquiry through the current Support Portal. Explain that you need information from a ticket created on the old PSP site and provide any details you have, such as the ticket number, subject, date or email address used.
NHS England can access information from old PSP tickets where it is needed, but you may be asked to provide enough information to identify the correct record.
Who to contact
Submit an enquiry through the current Support Portal.
What HET can and can’t help with
HET can help with
- Accessing information from a ticket created on the old PSP site where the information is needed.
- Identifying a previous ticket when sufficient details are provided.
HET cannot help with
- Providing direct self-service access to the old PSP site where an account was not created.
- Identifying a ticket if there is not enough information to locate the correct record.
Related articles
- Not applicable
Last reviewed
Last reviewed: 04 November 2026
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