Who to contact about LTFT applications and changes

What this article is about
This article explains who to contact about LTFT applications, changes, placements and employer queries.

Who this is for
Doctors and dentists in training, Trust colleagues, rota teams, employers and programme teams involved in LTFT arrangements.

What you need to know

• The correct contact depends on whether the query is about the LTFT application, training approval, WTE, CCT date, rota, pay, contract, portal data or sponsorship.
• HET manages the LTFT application process and HET-held training records.
• Training Programme Directors and programme teams advise on educational suitability and programme capacity.
• Employers manage rota, non-working days, contract, pay, annual leave, HR and local working pattern arrangements.
• Sponsorship queries must be raised through the correct sponsorship route.
• Queries should include enough information for the team to identify the application or record.

What to do
When raising a query, include your full name, professional registration number if applicable, specialty or programme, training level, current placement, proposed or approved WTE, proposed start date or change date, whether this is a first application, increase, decrease or return to full-time request, whether you hold a Skilled Worker or Tier 2 visa, any application reference or approval information, and a clear summary of your query.

If this does not work
If your query is sent to the wrong route, it may be redirected. If you have a query reference, include it when following up.

Who to contact
Use the PGMDE Support Portal for HET LTFT application, WTE, CCT date or training record queries. Contact your Training Programme Director or educational supervisor for educational and programme discussions. Contact your employer for rota, pay, contract, HR and local working pattern queries.

What HET can and cannot help with
HET can help with

• Routing LTFT applications and change requests.
• Checking HET-held LTFT approval and training record information.
• Updating WTE and CCT date where an approved change has been confirmed.
• Directing queries to programme, employer or sponsorship routes where appropriate.

HET cannot help with

• Agreeing non-working days or rota patterns
• Managing payroll, contract, leave or HR issues.
• Guaranteeing approval for late or unsupported applications.
• Providing immigration, legal, financial or employment advice.

Related articles

• Less Than Full Time training: overview and eligibility
• LTFT placement and rota queries: who does what
• Evidence you may need to support an LTFT request

Last reviewed
 Last reviewed: 19 June 2026