Please ensure that you have read through the complaints policy before you submit a complaint. Please be aware that the complaints policy is not necessarily the appropriate pathway for applicants to raise urgent issues or queries regarding on-going operational issues that relate to a current IDT episode. Applicants should raise such issues through the submission of a query form


You must provide full evidence to substantiate your complaint either within your query submission or as an attachment. If your complaint is about a late application or submission of documentation, you need to provide evidence regarding an IT or electronic failure that prevented your application being submitted on time.


The sooner you make your complaint, the easier it is to investigate and the sooner we can put right any issues if we need to provide a remedy to you. For these reasons complaints must be submitted within thirty calendar days of the incident complained of. Please note that any complaint submitted after this deadline will not be reviewed by the National IDT team.