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Unable to create a new TAB

I am trying to create a new TAB for my first placement in my FY2 rotation, but I received the following message:

"You're not able to start a new TAB until your latest TAB has had a "TAB Summary" form completed. The TAB Summary form can be completed by your educational supervisor, foundation training programme director or Horus ePortfolio administrator. Please contact one of these colleagues to complete the TAB Summary form for your latest TAB.​"

I have contacted my horus eporfolio administrator who has advised I contact the  HELaSE portal a by submitting a query. I have tried to navigate this website to submit a query, but unable to locate any pages where this can be done, the only thing I can see are FAQs. 

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